Terms and Conditions

Man and Van Earls Court Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Earls Court provides man and van, moving, collection, delivery and associated services within the United Kingdom. By making a booking, using our services, or permitting our staff to handle your goods, you agree to be bound by these Terms and Conditions.

References to we, us and our refer to Man and Van Earls Court. References to you and your refer to the individual, company or organisation that makes the booking or for whom the services are carried out.

1. Scope of Services

We provide man and van services, including the collection, loading, transport, unloading and, where agreed in advance, packing or unpacking of goods. Services are generally carried out within our usual operating area, with additional journeys undertaken across the wider UK where agreed in advance.

The exact nature of the services, including the number of staff, size of vehicle, estimated duration and any additional work such as packing, assembly or disassembly, will be set out or confirmed at the time of booking.

2. Booking Process

2.1 Bookings can be made by contacting us and providing full and accurate information about your requirements, including addresses, access details, dates, times, the nature and quantity of items to be moved, and any special handling needs.

2.2 Your booking is only confirmed once we have accepted your request and provided confirmation of the service details. Any quotation provided is an invitation to treat and does not constitute a binding offer until accepted by us.

2.3 It is your responsibility to ensure that all booking details are correct. You must inform us as soon as possible of any changes to the date, time, addresses, access restrictions, parking arrangements, or the volume or nature of the goods to be moved.

2.4 If, on arrival, we find that the work required differs materially from that described at the time of booking, we may adjust the price to reflect the additional time, distance, staff or equipment required. If we are unable to carry out the work safely or lawfully, we may refuse to proceed and treat the booking as cancelled by you.

3. Quotations and Pricing

3.1 Quotations are based on the information you provide, including addresses, access conditions, the volume and weight of items, and any special requirements. Quotations may be provided as hourly rates, fixed prices, or a combination of both.

3.2 Unless expressly stated otherwise, quotations do not include parking charges, congestion charges, tolls, ferry charges, storage fees, packing materials, insurance upgrades or charges associated with delays outside our control.

3.3 We reserve the right to revise a quotation or make additional charges where:

(a) the work is not completed within the time estimated due to circumstances beyond our reasonable control or due to inaccurate information supplied by you;

(b) the volume or nature of goods differs from that originally described;

(c) there are additional flights of stairs, long carrying distances, restricted access or other difficulties that were not disclosed at the time of booking;

(d) services are carried out outside normal working hours at your request; or

(e) there are delays caused by you, your agents, or third parties.

4. Payments and Charges

4.1 Unless agreed otherwise in writing, payment is due in full either in advance of the service or immediately upon completion of the service on the day, depending on the payment terms communicated at the time of booking.

4.2 We may require a deposit to secure your booking. Deposits are non-refundable unless cancellation terms expressly state otherwise in your particular booking confirmation.

4.3 You agree to pay all charges for the services provided, including any additional charges for waiting time, extra labour, parking fees, congestion charges, tolls and any other reasonable expenses incurred in the delivery of the service.

4.4 If payment is not received when due, we reserve the right to suspend services, refuse to release goods, or impose interest on overdue sums at the statutory rate until payment is made in full.

5. Cancellations and Amendments

5.1 You may cancel or amend your booking by providing us with as much notice as possible. Cancellation and amendment terms may vary depending on the nature and timing of your booking; any specific conditions will be communicated at the time of booking.

5.2 We reserve the right to apply cancellation charges, which may include loss of part or all of any deposit paid, where:

(a) you cancel or significantly amend the booking on short notice;

(b) our vehicle and staff attend at the agreed time and location but we are unable to carry out the work due to reasons beyond our reasonable control, including your failure to be present or to provide access; or

(c) we reasonably believe it would be unsafe, unlawful or inappropriate to proceed with the service.

5.3 We may cancel or rearrange a booking if we are unable to perform the service due to events beyond our reasonable control, including extreme weather, accidents, road closures, vehicle breakdowns, staff illness, strikes or other unforeseen circumstances. In such cases we will aim to offer a new date or time. Our liability in such circumstances is limited to the return of any deposit or prepayment made for services not carried out, and we will not be liable for indirect or consequential losses.

6. Your Responsibilities

6.1 You are responsible for:

(a) providing accurate information at the time of booking;

(b) ensuring adequate and legal parking arrangements for our vehicle, including any permits or permissions required;

(c) ensuring safe and reasonable access to the collection and delivery locations, including clear hallways, staircases, lifts and doorways;

(d) properly securing any delicate, fragile or valuable items that you are packing yourself;

(e) being present, or arranging for an authorised representative to be present, throughout the move to provide instructions, confirm items, and check premises on completion;

(f) ensuring that all items to be moved are ready for loading at the agreed time; and

(g) complying with all applicable laws and regulations in relation to the goods to be transported.

6.2 You must not ask our staff to carry out any illegal acts or unsafe practices. Our staff may refuse to move items which they reasonably consider to be unsafe, excessively heavy, inadequately packed, or prohibited by law or by these Terms and Conditions.

7. Items Excluded from Transport

7.1 Unless explicitly agreed in writing prior to the booking, we will not transport:

(a) hazardous or dangerous goods, including explosives, flammable substances, compressed gases, corrosives, toxic or radioactive materials;

(b) illegal goods or items whose possession or transport is prohibited by law;

(c) live animals, plants or perishable goods requiring special conditions;

(d) cash, securities, deeds, valuable documents, jewellery, watches or precious metals;

(e) items of exceptional value, including works of art, antiques or collections, beyond standard household value, unless agreed in advance.

7.2 If we discover that any prohibited or excluded items have been transported without our knowledge or consent, our liability in respect of those items is excluded, and you will be responsible for any loss, damage, fines or claims arising.

8. Waste, Disposal and Environmental Regulations

8.1 We operate in accordance with applicable UK waste, disposal and environmental regulations. We are not a general waste collection service and will only remove items for disposal where this has been expressly agreed in advance and is compliant with current regulations.

8.2 Where we agree to remove items for disposal or recycling, you confirm that you have the right to dispose of those items and that they do not contain hazardous materials or regulated waste that requires specialised handling or licences.

8.3 We reserve the right to refuse the removal of any items which, in our reasonable opinion, are unsafe, unlawful to handle, or not suitable for disposal under our normal arrangements.

8.4 Any charges for disposal or recycling will be specified or estimated in advance wherever possible. Additional charges may apply if the nature or volume of waste differs from that originally described or if specialist disposal is required.

9. Our Liability for Loss or Damage

9.1 We will take reasonable care in handling, loading, transporting and unloading your goods. Our liability for loss or damage is subject to the limitations set out in these Terms and Conditions.

9.2 We are not liable for:

(a) loss or damage arising from your failure to adequately pack or protect items where you have chosen to pack them yourself;

(b) loss or damage to fragile items (including glass, china, electronics and similar) where they have not been professionally packed by us or where they were already damaged or defective;

(c) loss or damage arising from normal wear and tear, inherent defects, pre-existing damage, or the natural deterioration of items;

(d) loss or damage caused by deterioration, leakage or perishing of goods that are inherently prone to such issues;

(e) loss or damage caused by war, terrorism, riot, civil commotion, industrial action, extreme weather or other events beyond our reasonable control.

9.3 Our total liability for loss of or damage to your goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable value having regard to the nature of the items and the service price, subject to any higher level of cover expressly agreed in writing.

9.4 We will not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of business, or loss of opportunity, arising out of or in connection with the services we provide.

9.5 You must inspect your goods and premises as soon as reasonably possible after completion of the service. Any visible damage or loss should be reported to us promptly, and in any event within a reasonable period after the service. We may request supporting evidence, including photographs, receipts or inventories.

10. Delays and Waiting Time

10.1 While we make reasonable efforts to arrive at the agreed time, all arrival and journey times are estimates and are subject to traffic, weather, road conditions and other factors beyond our control. We are not liable for delays caused by such factors.

10.2 Where delays result from your actions or omissions, including but not limited to waiting for keys, lack of access, or goods not being ready, waiting time may be charged at our standard hourly rate or as otherwise stated in your booking.

11. Insurance

11.1 We maintain insurance appropriate for a man and van removal service. Details of cover, including any applicable limits and exclusions, are available on request.

11.2 You are encouraged to arrange your own additional insurance if you require cover beyond the level provided, particularly for high-value items or where you have specific insurance requirements.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we can seek to resolve the matter.

12.2 We will review your complaint, request any necessary information or evidence, and aim to respond within a reasonable time. We may, at our discretion, offer a remedy such as a partial refund, repair, or other appropriate resolution, without admitting liability beyond the terms stated herein.

13. Data Protection and Privacy

13.1 We will handle personal information you provide to us in connection with your booking and our services in accordance with applicable data protection laws in the United Kingdom.

13.2 We will use your information solely for the purposes of managing your booking, delivering our services, processing payments, and handling any enquiries or complaints. We will not sell your personal data to third parties.

14. Health and Safety

14.1 We are committed to maintaining safe working practices. Our staff may refuse to move items or perform tasks that they consider unsafe or likely to cause injury or damage.

14.2 You must ensure that the premises are safe and that our staff are not exposed to unnecessary risk, including hazards such as obstructed access, unsafe flooring, or aggressive behaviour from persons at the premises.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by us to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, nor shall it prevent or restrict any future exercise of that or any other right or remedy.

16.3 These Terms and Conditions, together with the specific details of your booking as confirmed by us, constitute the entire agreement between you and us in relation to the services provided and supersede any prior understandings or agreements.

By proceeding with a booking and using our services, you confirm that you have read, understood and agreed to these Terms and Conditions.