Man And Van Earls Court Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Earls Court provides removals, transport, lifting, loading, and related logistics services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. For the purposes of these terms, references to "we," "us," and "our" mean the service provider, and references to "you" and "your" mean the customer, whether an individual, business, landlord, tenant, or agent acting on behalf of another party.
These terms apply to all man and van services supplied under our standard operating arrangements, including single-item moves, part-load transport, furniture delivery, office relocations, and waste or clearance-related collection where expressly agreed in advance. They form the entire agreement between the parties unless varied in writing. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. Nothing in these terms affects your statutory rights under UK law.
By booking Man And Van Earls Court, you confirm that all information provided to us is accurate, complete, and not misleading. This includes details about access, item sizes, parking, loading restrictions, floor levels, lift availability, fragile goods, hazardous materials, and the final destination. We rely on this information to plan the service, allocate suitable vehicles and labour, and calculate pricing. If the information supplied is incorrect or incomplete, we may revise the quote, delay the service, or decline to proceed if the job cannot be completed safely or lawfully.
Booking can be made by telephone, email, written message, or any other method we may reasonably accept. A booking is only confirmed once we have accepted the details, confirmed availability, and, where required, received any deposit or prepayment. A quotation is not a binding reservation until we confirm it. We may issue an estimated time slot, but time windows are approximate and may change due to traffic, loading conditions, weather, or delays on earlier jobs. It is your responsibility to ensure that the booked service is suitable for your requirements. If you require assistance with dismantling, reassembly, packing, long carries, stair carries, or additional labour, this must be disclosed before the job begins. We may charge extra for services not included in the original booking. Any changes requested after confirmation are subject to availability and may affect the price, route, equipment, or completion time. If the service is booked by a third party, such as a landlord, agent, employer, or family member, that person warrants that they have authority to act on your behalf. The party making the booking will be responsible for payment unless otherwise agreed in writing. We may refuse or cancel a booking if the requested work appears unsafe, unlawful, materially different from the original description, or impossible to complete with the resources allocated.
Our quotations are generally based on the details supplied at the time of enquiry, including access, volume, weight, labour, distance, waiting time, and any special handling requirements. Prices may be fixed, estimated, or hourly, depending on the service agreed. Where a quote is based on assumptions that later prove inaccurate, we reserve the right to amend the charge to reflect the actual conditions encountered. Additional costs may arise from parking charges, tolls, congestion-related delays, waiting time, extra stops, additional stairs, or unplanned loading assistance.
Payment terms will be agreed at the point of booking or before the service begins. Unless otherwise stated, payment is due immediately upon completion of the work and must be made using the accepted payment methods notified to you at the time of booking. We may require a deposit, part payment, or full payment in advance, particularly for larger jobs, commercial bookings, out-of-hours work, or waste-related collections. Any deposit paid may be deducted from the final balance unless otherwise stated.
If payment is not received when due, we may charge reasonable recovery costs and statutory interest in accordance with applicable UK legislation on late payment where relevant. We are not obliged to release goods, complete unloading, or surrender access to items until outstanding sums are paid in full, except where prohibited by law. You must ensure that sufficient funds are available and that the payer is authorised to complete the transaction.
Cancellations must be made as soon as possible. If you cancel with sufficient notice, we may at our discretion refund any amount already paid, less any non-refundable booking charge or costs already incurred. If you cancel after we have dispatched the vehicle, after staff have arrived, or after work has commenced, you may be liable for the full or partial charge depending on the stage reached and the resources allocated. Where a job cannot proceed due to lack of access, absent keys, incorrect address details, restricted parking, or failure to prepare the property or items, this may be treated as a late cancellation or wasted attendance. We may cancel or suspend a booking if we consider it unsafe, unlawful, or impracticable to continue. This includes situations involving severe weather, traffic disruption, vehicle breakdown, staff illness, road closures, missing information, aggressive behaviour, suspected illegal waste, or any event outside our reasonable control. Where we cancel before commencement, any prepaid amount will normally be refunded, subject to deduction of charges already properly incurred. We will not be responsible for consequential losses arising from cancellation, except where required by law. If a delay occurs, we will use reasonable efforts to keep you informed and complete the work within a reasonable time. However, we are not liable for delay caused by circumstances beyond our control, including but not limited to road congestion, accidents, emergency diversions, local authority restrictions, weather conditions, or delays created by third parties. Any completion time given is an estimate only and does not amount to a guarantee unless expressly confirmed in writing as a contractual deadline.
We will exercise reasonable care and skill in providing man with a van services and handling your property, but our liability is limited to loss or damage caused by our negligence or breach of contract. We are not responsible for pre-existing damage, items inadequately packed by you, hidden defects, structural weakness in furniture, or damage arising from normal wear and tear. You must ensure that fragile, valuable, or irreplaceable items are properly packed, labelled, and disclosed before transport. Where we assist with packing or handling, the nature of the item and its condition will be taken into account when assessing any claim.
Our total liability for any claim arising from the service shall, to the fullest extent permitted by law, be limited to the value of the affected item or the amount paid for the relevant service, whichever is lower, unless a different limit is required by statute. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, loss of opportunity, or emotional distress, except where such exclusion is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot lawfully be excluded.
You must inspect goods and report any apparent loss or damage as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Claims should include sufficient detail to identify the items concerned, the nature of the issue, and supporting evidence where available. We may require photographs, purchase records, or other proof of value and condition. Failure to notify us promptly may make it more difficult to investigate the matter and may affect any remedy available.
Man And Van Earls Court may transport household items, office equipment, and certain waste materials only where the collection and disposal arrangement has been agreed in advance and all legal requirements are met. You must not hand over asbestos, clinical waste, chemicals, gas cylinders, batteries, paints, solvents, oils, explosives, firearms, or any other prohibited, dangerous, or regulated substance unless we have expressly agreed and are lawfully permitted to carry it. If prohibited items are discovered, we may refuse to load them, isolate them, notify the relevant authorities where required, and charge for any wasted attendance or disposal consequences caused by the breach. You are responsible for ensuring that any waste presented for collection is genuinely transferable to us and that you have the right to authorise its removal. Under UK waste regulations, waste must be properly described, handled, and transferred using lawful procedures. Where applicable, you must provide accurate information about the nature and quantity of the waste. We may issue a waste transfer note or equivalent record if the law requires it, and you agree to co-operate fully by supplying the information needed to complete that documentation. If the service involves commercial waste, mixed load removal, or items requiring special disposal, you accept that additional charges may apply to cover lawful processing, loading time, classification, and treatment. We do not accept responsibility for waste placed out for collection by third parties without your authority. Any illegal dumping, misdescription, or concealment of regulated material may result in immediate termination of the service and may be reported to the appropriate enforcement body if required by law.
Goods and property remain your responsibility until loading is complete and our team has accepted them for transport. You must ensure that all items are ready for collection, securely packaged where necessary, and legally available for removal. If you ask us to move items that are too heavy, unstable, unsafe, or improperly prepared, we may decline to move them or may do so only at your risk if lawful and practical. You are also responsible for obtaining any permissions needed from landlords, neighbours, building management, local authorities, or other relevant parties. Access arrangements must be suitable for the service booked. This includes ensuring that entry is available at the agreed time, that lifts can be used where expected, that parking is permitted or can reasonably be arranged, and that the premises are safe for loading and unloading. If we incur extra costs due to restricted access, parking penalties, congestion charges, queueing, or repeated attempts to gain entry, those costs may be added to the final invoice. We may also charge for waiting time where access is delayed by circumstances within your control. Where assembly, disassembly, or placement of furniture is included, we will take reasonable care but do not guarantee compatibility of fittings, fixings, or spaces unless this has been specifically checked in advance. Any instruction given by you to place items in a particular location is accepted at your risk if the area is inaccessible, unsuitable, or likely to cause damage. We may refuse to move items through openings or spaces that appear too narrow or that could reasonably cause damage to the property or the item.
If you are a consumer, nothing in these terms affects rights that cannot lawfully be excluded, restricted, or modified under the Consumer Rights Act 2015 or any other applicable legislation. If you are a business customer, your contractual and statutory rights remain subject to the limitations set out in these terms to the fullest extent permitted by law. Any waiver of a breach must be in writing and shall apply only to the specific instance mentioned.
We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will apply to your booking unless a later change is agreed in writing. No employee, contractor, or representative has authority to vary these terms unless authorised in writing by us. If there is any conflict between a quotation and these terms, these terms will prevail unless the quotation expressly states that a particular term overrides them.
For the avoidance of doubt, the customer must not use the service for any unlawful purpose, including theft, disposal of stolen goods, evasion of regulatory duties, or concealment of prohibited items. We may refuse service where we reasonably suspect unlawful conduct or unsafe behaviour. Any attempt to pressure staff into working beyond safe limits, moving unsuitable items, or breaching legal obligations may lead to immediate cessation of work without refund of amounts already earned.
These terms and any dispute or claim arising from or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If any dispute cannot be resolved amicably, the parties agree to first attempt to settle the matter by written communication and reasonable co-operation before commencing formal proceedings, where appropriate.
The headings in these terms are for convenience only and do not affect interpretation. References to legislation include amendments, re-enactments, and related regulations. The singular includes the plural and vice versa where the context permits. If a provision is found unlawful or unenforceable, it shall be severed to the minimum extent necessary, and the remaining provisions shall continue in effect. These terms represent a clear and fair basis for using Man And Van Earls Court services within the UK.
By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these service terms and conditions. They are intended to provide certainty for both parties and to ensure that all services are delivered lawfully, safely, and efficiently. Please retain a copy for your records.